When I was working, I wrote a team building exercise called
The Domino Theory. I figured, with so many departments working together in one
facility, each staff member needed to be aware of the effect their work
behaviour could have on their co-workers.
I had the title written across the head of a paper with a
short and sweet explanation below. It went something like this:
The Domino Theory
How you do your job can
have an effect on how others do theirs.
Are you a positive or
negative influence?
I had one of those instamatic cameras (we are talking a
number of years ago, remember) and would take a picture when I saw something
that was causing a problem. I worked in a long term care facility with many
departments, and staff working all hours.
Here’s one of the examples I remember.
Large food carts were sent up from the kitchen to the
resident units, with extra small carts as needed. Everyone is on a schedule,
nursing to deliver the meals, assist with feeding and return the trays to the
cart. The dietary staff go back to the units to fetch the supposedly full carts
back to the kitchen to clear the trays, and wash dishes, trays and carts for
the next meal.
You could see the system start to fall apart when the
dietary staff took the cart away before it was full, leaving the nursing staff
to pile the food trays on the small carts, often in a precarious jumble.
Nursing staff would have to return the small carts to the
kitchen and they often just shoved them in the dish washing area, making the
job of the dietary staff more difficult if trays fell off or the carts blocked
the aisle.
It was my thinking that all of the staff were busy, and they
might not be aware that something they were doing was making work life difficult
for someone else. How did that one nurse on the third floor know the dinner
trays she’d stacked unevenly on the top of the cart would fall off and make a
mess in the kitchen? Common sense you might say, but things get rushed and we
all need a reminder of why we are to do things a certain way. But now we have an
irritated dietary staff, late getting their job done because they had a spill
to clean up.
I hoped that by posting a picture of the not quite full
large carts, and the overloaded small carts, with no blame, no other comment
but the Domino Theory, the workers from the different departments might have a better
understanding of the concept of interdisciplinary team.
I hoped that after seeing the pictures and understanding the
cause and effect of their actions, the dietary staff might wait for the cart to
be loaded, or better yet, pick up and load a tray to help. And the nursing
staff would make a better attempt to get the large carts loaded and be more
careful how they loaded the small carts and where they placed them.
Every person needs to do their job to the best of their
ability for the facility, company, whatever the workplace might be to run
efficiently. It’s no different in an office environment. Workers need to submit
reports and stats, so their manager can then make her reports to her
supervisor. It’s all a team effort.
I guess, in a way, it comes down to that Golden Rule, treat
others as you would like to be treated. And it doesn’t have to be a work place
thing. Take my living situation. We all use a common laundry room. The
expectation is that you leave the washers clean, and you empty the lint filter
on the dryers. I’ve never had a problem, we’re a pretty considerate group here.
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